Effective Date: 10-12-2025
At Thia’s Travel Services, our retainer fees and service fees ensure that clients receive premium, dedicated, and customised travel planning.
1. Retainer Fee Policy
A retainer fee is required before any research, itinerary planning, visa assistance, or trip customisation begins.
What the Retainer Covers
- Customised itinerary planning
- Resort & retreat recommendations
- Price monitoring
- Up to 3 revisions
- Visa assistance (if included)
Retainer Fee Conditions
- Retainer fees are non-refundable.
- For travel bookings, a portion of the retainer (usually $75–$150 depending on the trip) may be credited toward the final package once booked.
- If the client cancels, the retainer is forfeited.
- Travel insurance is highly recommended. Some retainers may be reimbursable through insurance depending on coverage.
2. Service Fee Policy
Some bookings require a service fee instead of (or in addition to) a retainer.
Service Fees Apply To:
- Visa application assistance
- Trip modifications requested after approval
- Rebooking due to client error
Examples of Standard Fees (Customise as Needed)
- International Trip Planning: $150–$500
- Visa Assistance (per person, per destination): $95–$150
- Cruise Booking Fee: $75–$95 per person
- Flight-Only Booking: $35–$50 per ticket
- Consultation (30 min): $75–$95
Service Fee Conditions
- All service fees are non-refundable.
- Fees compensate for time, research, supplier communication, and administrative work.
- Service fees do not include the actual cost of travel, visas, or supplier charges.
