Thia’s Travel Services (TTS)  

Effective Date: 10-12-2025

Welcome to Thia’s Travel Services. By accessing, booking, or using our website or services, you agree to the following Terms & Conditions. Please read them carefully. 

1. Our Role

Thia’s Travel Services (“TTS,” “we,” “our”) is a travel planning, wellness travel concierge, and visa assistance agency. We act as an intermediary between clients and travel suppliers, such as airlines, hotels, retreat centres, cruises, tour operators, and embassies. 

All bookings are subject to the terms, conditions, and policies of the respective suppliers. 

2. Client Responsibility 

Clients are responsible for providing accurate information, including: 

• Legal names matching passports 

• Valid travel documents 

• Correct email addresses and phone numbers 

• Timely submission of visa requirements, forms, payments, and identification 

TTS is not responsible for errors caused by incorrect client-provided information. 

3. Payments & Fees

All planning fees, retainers, and service fees are non-refundable, as they cover professional time spent researching, advising, customising itineraries, and completing administrative tasks. 

Supplier bookings (flights, hotels, cruises, etc.) are subject to their individual refund and cancellation policies. 

4.Cancellations & Changes

Changes or cancellations requested by the client may incur fees from suppliers. TTS does not control supplier fees and is not liable for: 

• Flight schedule changes 

• Resort or hotel changes 

• Cruise itinerary adjustments 

• Embassy delays or refusals 

• Weather events, strikes, or political issues 

Clients are strongly encouraged to purchase travel insurance. 

5. Travel Documents & Visa Responsibility

TTS offers visa assistance but cannot guarantee visa approval, entry permission, or processing timelines. 

Clients remain responsible for: 

• Having a valid passport 

• Meeting entry requirements 

• Attending biometrics/visa appointments 

Embassies and consulates have full authority over visa decisions. 

6.Wellness Travel Clause

Wellness, transformational, or retreat experiences may involve physical activities. Clients participate at their own discretion and risk. 

7. Liability

TTS is not liable for: 

• Loss, injury, accident, or damage 

• Supplier failures, delays, or over-bookings 
• Missed flights due to client lateness or document issues 

Our maximum liability is limited to the amount of service fees paid to TTS.

8.Website Use

By using our website, you agree not to: 

• Use it for unlawful purposes 

• Copy or redistribute content without permission 

• Misuse forms or booking channels

9.Governing Law

These Terms & Conditions are governed by the laws of North Carolina, USA.